Westpac Broker Hub, decoded for brokers.
You searched westpac broker hub because you need to lodge a deal, chase an assessor, or find a missing commission line. This guide covers what BrokerHub actually does, where its login quirks come from, and the one thing it does not surface: your RCTI.
Getting into Westpac Broker Hub without the blank screen.
BrokerHub is a Salesforce Experience Cloud site living at brokerhub.westpac.com.au/s/login/. Accredited brokers sign in with their Westpac-issued broker ID and password. Brokerages whose aggregator runs an identity provider can federate in via the SAML SSO endpoint at brokerhub.westpac.com.au/_nc_external/identity/saml/.
The page is a JavaScript-rendered single-page app. If you deep-link an old internal URL — say a bookmark from six months ago — you will often see a blank shell or a Salesforce CSS Error / Loading message. The fix is to clear the URL back to the canonical login path above and let the SPA boot from scratch.
What BrokerHub actually does day-to-day.
- Lodge new home loan applications — full or preliminary assessments — and request pricing directly from the deal record.
- Track applications via milestone-based status updates from submission through to settlement.
- Order valuations and upload supporting documents against the deal file.
- Read Westpac product info, policy guides, calculators and rate sheets without bouncing between PDFs.
- Message the assessor or BDM assigned to a deal through the in-portal communication thread.
- Drill into a borrower's loan record after settlement — useful for servicing, but not the place you reconcile commission.
Where the Westpac RCTI actually lives.
Brokers searching BrokerHub for a Recipient Created Tax Invoice will not find one. Westpac does not publish RCTIs to individual brokers through BrokerHub. Like the other majors, Westpac issues the RCTI to your aggregator — AFG, Connective, Loan Market and so on — which then on-pays you and surfaces the commission line inside the aggregator's own portal.
Westpac confirmed this aggregator-led flow in its 2019 Treasury submission on broker remuneration reform. If you write Westpac direct rather than through an aggregator, the remittance arrives as a PDF from Westpac and is the only place your commission detail exists.
What brokers grumble about — and what to do.
- Reconciliation lives elsewhere. BrokerHub will not tell you whether last month's trail came through; you pivot to AFG, Connective or Loan Market for the line items.
- The Salesforce shell loves to break. Stale tabs and deep links frequently land on a CSS Error state — re-enter via the canonical login URL.
- Assessment turnaround has been uneven. Westpac itself recovered to 82% on-time decisioning in the 2025 Broker Pulse Third-Party Lending Report, up from 57% in 2023 — better, but still worth watching deal-by-deal.
You never have to scrape BrokerHub.
For Westpac, Trail AI typically picks up commissions through your aggregator statement — BrokerHub itself doesn't expose a per-broker RCTI, so the Westpac line items arrive inside the AFG, Connective or Loan Market upload and are split out automatically.
Brokers writing direct (non-aggregated) Westpac flow can drop the Westpac remittance PDF into the single-lender upload flow. The Westpac entry in our lender_mappings table parses the file deterministically without ever falling back to AI.