The Firstmac Broker Portal, explained for brokers.
Firstmac is a broker-only non-bank, so if you write its loans, theBroker Toolshub and the Wizard lodgement engine are where your applications and reporting live. Here is the practical guide: how accreditation and login work, what is inside, where commissions sit, and the gotchas brokers run into.
How to log in to Firstmac.
The broker hub is brokertools.firstmac.com.au, and online applications are lodged through the Firstmac Wizard at wizard.firstmac.com.au. There is also a Firstmac Broker Tools mobile app for iOS and Android.
Access is not self-serve. Firstmac runs a fully online accreditation: you complete a form, watch a short product-and-process training video, and the request is auto-routed to your aggregator for approval. Once your aggregator signs off, Firstmac issues a Broker ID and a personal login. Firstmac loans are sold exclusively through accredited brokers, so the aggregator panel is the gate.
What brokers see after logging in.
Broker Tools is lodgement-and-servicing focused rather than a marketing site. Once authenticated you get:
- Online application lodgement through the Firstmac "Wizard" loan-application engine
- Interactive serviceability and a debt-service calculator built on the latest HEM data
- Real-time application tracking from lodgement through to settlement
- Upfront and ordered property valuations
- Electronic document management and access
- Rates, credit policy and product information, progressively centralised into Broker Tools
Firstmac has been progressively centralising rates, policy and deal information into Broker Tools, so the hub is becoming the single place to check a Firstmac scenario before you lodge through the Wizard.
Where the RCTI actually lives.
Firstmac does not publicly document a commission or RCTI area inside Broker Tools. In the Australian market, upfront and trail are paid by the lender to your aggregator, which then pays you — so the Recipient Created Tax Invoice is generated and accessed in your aggregator's system, not the Firstmac portal.
In practice that means your Firstmac trail shows up on the aggregator's monthly statement (AFG, Connective, Loan Market, FAST, PLAN, Choice) alongside every other lender on your panel, which is why the aggregator statement tends to be the day-to-day source of truth for Firstmac commissions.
Things brokers complain about.
- As a non-bank, processing and turnaround can blow out on some files — brokers report refinances dragging and valuations expiring and needing to be reordered
- Assessment quality is reported as inconsistent deal-to-deal
- Narrower, more conditional policy niches than a major bank
- Broker Tools is still being built out, so functionality can feel incomplete next to a major-bank portal
One upload. Firstmac trail reconciled with everything else on your panel.
Most brokers don't pull Firstmac commissions out of Broker Tools — the upfront and trail flow through the aggregator's monthly statement (AFG, Connective, Loan Market, FAST, PLAN, Choice), and Trail AI ingests it from there in one upload. For brokers who want to reconcile Firstmac's own RCTI line by line, Trail AI's single-lender upload path uses the Firstmac entry in our lender mappings to parse the RCTI directly.