The ING Broker Portal, explained for brokers.
ING originates more than 90% of its mortgages through brokers, sobroker.ing.com.auis a portal a lot of brokers live in. Here is the practical guide: how to log in, what is inside, where commissions sit, and the gotchas brokers run into.
How to log in to the ING Broker Portal.
The login page is broker.ing.com.au/client/login. ING uses a unique 10-digit Login ID plus a password rather than an email sign-in, so if you are locked out it is usually a forgotten Login ID rather than a forgotten email.
Access is not self-serve. You are accredited via your aggregator panel and an ING representative, who also handles training queries. New to ING? Your aggregator's ING relationship manager is the right first call to get provisioned.
What brokers see after logging in.
The ING portal is lodgement-and-tracking focused. Once authenticated you get:
- Residential and commercial application lodgement
- Real-time application status tracking
- Broker-ordered property valuations before lodging a new loan or variation — available to all accredited brokers
- A serviceability and servicing calculator
- Document submission and upload
- Published turnaround times, lender news, tips, and product and policy resources
The broker-ordered valuation feature is a genuine time-saver — being able to order the valuation up front, before lodging, takes one of the most common turnaround surprises off the table.
Where the RCTI actually lives.
ING does not publicly document a commission or RCTI area inside the broker portal — the portal content centres on lodgement, valuations, calculators and SLAs. Upfront and trail are paid by ING to your aggregator, which then pays you, so the Recipient Created Tax Invoice is generated and accessed in your aggregator's system rather than in the ING portal.
In practice your ING trail shows up on the aggregator's monthly statement (AFG, Connective, Loan Market, FAST, PLAN, Choice) next to every other lender on your panel, which is why the aggregator statement is the day-to-day source of truth for ING commissions.
Things brokers complain about.
- Brokers describe the assessment team as "a bit hit and miss" on consistency
- Turnaround blew out historically (peaking around 12 days in late 2021/early 2022) — much improved since, but worth checking the published SLA before committing a finance date
- Some policy gaps, particularly historically around self-employed and investor lending — an area ING has said it is expanding into
- Access friction from the 10-digit Login ID model rather than a simple email sign-in
On balance ING is well-regarded by brokers — rate is the single most-cited reason they use it — so these are narrower gripes than for some peers.
One upload. ING trail reconciled with everything else on your panel.
Most brokers don't pull ING commissions out of the broker portal — the upfront and trail flow through the aggregator's monthly statement (AFG, Connective, Loan Market, FAST, PLAN, Choice), and Trail AI ingests it from there in one upload. For brokers who want to reconcile ING's own RCTI line by line, Trail AI's single-lender upload path uses the ING entry in our lender mappings to parse the RCTI directly.