Trail AI
Broker portal guide · ME Bank

The ME Bank Broker Portal, explained for brokers.

ME Bank is now BOQ Group's dedicated retail broker brand, and its broker portal is where pricing, policy and deals live. Here is the practical guide: how to log in, what is inside, where commissions sit, what BOQ ownership actually means for the channel, and the gotchas brokers run into in 2026.

Logging in

How to log in to the ME Bank Broker Portal.

The broker hub is mebank.com.au/broker, and the secure portal login runs on Microsoft Power Apps at mebroker.powerappsportals.com.

Access is provisioned by your BDM rather than self-serve. If you can't get in, ME directs brokers to their BDM (broker support is on 1300 728 154). ME is distributed across the major aggregator panels.

Inside the portal

What brokers see after logging in.

The portal centres on pricing and policy. Once authenticated you get:

  • Pricing requests for both new and existing customers via an almost-instant tailored pricing tool
  • Centralised credit policies, assessment tools, forms and resources
  • Application and deal management
  • A pricing documentation library
  • Product and policy resources for the ME home-loan range

The pricing tool covering both new and existing customers is the feature brokers use most — being able to price a retention scenario without a full re-submission is genuinely useful. Lodgement itself flows through ApplyOnline and your aggregator CRM into ME.

BOQ Group ownership

What BOQ ownership means for the channel.

BOQ acquired ME Bank in 2021 and has been consolidating its broker proposition onto the ME brand. BOQ paused originations on its legacy BOQ-branded broker platform and refocused that brand on proprietary lending — but importantly, BOQ has stated it is not exiting the broker channel. ME Bank is positioned as the Group's dedicated retail broker brand.

The practical read: brokers remain central to BOQ Group — around 71% of its new home loans in 1H26 were broker-originated, most sitting in the ME portfolio. So while the channel is clearly in transition, the ME broker portal is alive and taking business, not winding down.

RCTIs and commissions

Where the RCTI actually lives.

ME Bank does not publicly document a commission or RCTI area inside the broker portal. Upfront and trail are paid to your aggregator, which then pays you, so the Recipient Created Tax Invoice is generated and accessed in your aggregator's system rather than in the ME portal.

In practice your ME trail shows up on the aggregator's monthly statement (AFG, Connective, Loan Market, FAST, PLAN, Choice) alongside every other lender on your panel — and with the brand in transition, keeping an eye on whether that trail keeps paying matters more than usual.

Common pain points

Things brokers complain about.

  • Strategic uncertainty — BOQ has paused and reshaped its broker proposition, which has made some brokers nervous about ME Bank’s long-term direction
  • Turnaround can lag the fastest non-majors (Macquarie ~1.8 days, Bankwest ~2.9) during the channel transition
  • Disruption from the BOQ legacy-platform wind-down as origination consolidates onto the ME brand
  • Servicing and policy quirks typical of a bank mid-transition
How Trail AI uses ME Bank data

One upload. ME Bank trail reconciled with everything else on your panel.

Most brokers don't pull ME commissions out of the broker portal — the upfront and trail flow through the aggregator's monthly statement (AFG, Connective, Loan Market, FAST, PLAN, Choice), and Trail AI ingests it from there in one upload. With ME Bank in transition under BOQ, Trail AI uses the ME entry in our lender mappings to reconcile every line and flag any trail that quietly stops paying.