The St George Broker Portal, explained for brokers.
St George sits inside the Westpac Group, so its broker portal —BrokerHub— and the DriveOnline lodgement engine are shared with Westpac, BankSA and Bank of Melbourne. Here is the practical guide: how to log in, what is inside, where commissions sit, how the accreditation tiers work, and the gotchas brokers run into.
How to log in to St George BrokerHub.
The broker site is stgeorge.com.au/broker, and the portal itself is the federated BrokerHub login. Application lodgement for the Westpac Group brands runs through DriveOnline / ApplyOnline — on successful accreditation you receive an introducer ("i") number and a DriveOnline login.
Access is via your aggregator: your aggregator rep guides you, signs off, and lodges the accreditation with supporting documents. Note that "Flame" is not the portal — it is the top broker accreditation tier. The portal is BrokerHub; the lodgement platform is DriveOnline.
What brokers see after logging in.
BrokerHub is application-and-settlement focused. Once authenticated you get:
- Application tracking across the Westpac Group lodgement engine
- Online escalations on stuck applications
- Pricing requests for discretionary pricing
- An "Active Settlements" view of all upcoming and active settlements in one place
- Product, policy and rate information
- Calculators, including serviceability
Some functions are gated to higher accreditation tiers, so what you can do inside BrokerHub depends partly on whether you sit at Accredited, Gold or Flame.
How the tier model affects you.
The Westpac Group runs a three-tier broker segmentation model across Westpac, St George, BankSA and Bank of Melbourne: a base Accredited tier, then preferential Gold, then top Flame. Higher tiers earn faster turnaround and access to credit specialists.
Tier is governed by a Customer Accuracy Rate (CAR) — a quality measure on the deals you submit — plus activity volume. The practical implication: clean, complete submissions and consistent volume move you up the tiers, and your service experience with St George scales with that status.
Where the RCTI actually lives.
St George does not publicly document a commission or RCTI area inside BrokerHub. Westpac Group commissions are paid to your aggregator, which then pays you, so the Recipient Created Tax Invoice is generated and accessed in your aggregator's system rather than in BrokerHub.
In practice your St George trail shows up on the aggregator's monthly statement (AFG, Connective, Loan Market, FAST, PLAN, Choice) alongside every other lender on your panel — and because St George shares an engine with three sibling brands, having those lines clearly separated matters.
Things brokers complain about.
- The tiered service model creates friction — turnaround, credit-specialist access and some BrokerHub functions depend on your tier (Accredited, then Gold, then Flame)
- Tier status is tied to a Customer Accuracy Rate (CAR) plus activity volume, which brokers find pressuring and somewhat opaque
- Major-bank policy complexity and turnaround variability
- You run one engine (DriveOnline/ApplyOnline) across four overlapping Westpac Group brands — Westpac, St George, BankSA and Bank of Melbourne
One upload. St George trail separated from its sibling brands.
Most brokers don't pull St George commissions out of BrokerHub — the upfront and trail flow through the aggregator's monthly statement (AFG, Connective, Loan Market, FAST, PLAN, Choice), and Trail AI ingests it from there in one upload. Because St George, Westpac, BankSA and Bank of Melbourne share an engine, Trail AI uses the St George entry in our lender mappings to keep each brand's trail cleanly separated and reconciled line by line.